In this project, I led the design of a healthcare mobile app that balanced critical aspects of privacy, accessibility, and user engagement. By conducting thorough user research, I identified the unique needs of our 45+ age group and addressed challenges related to HIPAA & PHIPA compliance, small text accessibility, and low technology adoption. Through user-centered design iterations and close collaboration with clients, I created a secure, accessible, and engaging mobile solution tailored to our users' needs.
Role
UX Design Lead
The Design Process
Problem Statement: The healthcare patient safety desktop client presented challenges with privacy, accessibility, and user engagement, particularly for our 45+ age group.
Research: As the UX lead, I conducted user interviews, surveys, and usage data analysis to understand users' needs, focusing on privacy concerns, accessibility issues, and engagement preferences.
Analysis: I identified the main challenges: ensuring HIPAA & PHIPA compliance, improving accessibility for older users, and creating an engaging interface to encourage technology adoption.
Ideation: Using a user-centered design approach, I explored solutions like secure data storage, larger text sizes, colorful/playful interfaces, and limited typing through voice dictation and image capture.
Prototyping and Testing: I collaborated with clients using Marvel prototypes, iterating on designs based on feedback to address privacy, accessibility, and engagement challenges.
Implementation: I worked closely with the development team to ensure HIPAA & PHIPA compliance, integrate voice dictation securely, and create an accessible, engaging interface.
Results: The mobile solution balanced privacy, accessibility, and engagement needs, demonstrating our commitment to creating a secure, user-friendly application tailored to our users' unique requirements.
Reflection: This project showcased my ability to navigate complex challenges, prioritize user needs, and design a solution that addresses privacy concerns, accessibility issues, and user engagement in a healthcare context.